RSTickets Pro

Version 2.1.9

• Updated - Users' message is now filtered when shown according to the 'Text Filters' setup in the Global Configuration area.

Version 2.1.7

• Fixed - Changed tooltips to reflect the new Popover style introduced in Joomla! 3.6.1.

Version 2.1.5

• Fixed - {staff} placeholders in emails were not working correctly with static assignment departments.

Version 2.1.3

• Fixed - Workaround for Joomla! 3.5.1 JMail breaking backwards compatibility.

Version 2.1.1

• Fixed - Auto-notify and auto-close were not working on Joomla! 2.5.
• Fixed - Typo in Installer Plugin instructions.

Version 2.0.11

• Fixed - Built-in Captcha could not be validated due to Joomla! session changes.

Version 2.0.9

• Fixed - When submitting a ticket, some files could not be uploaded due to new security restrictions implemented in Joomla! 3.4.0

Version 2.0.7

• Added - Can now sort tickets based on 'Time Spent' in both front and backend.
• Added - Show or hide the 'Time Spent' column in frontend.
• Updated - Menu item 'Tickets - List' sorting options updated.
• Fixed - In frontend, sorting tickets by a table column would display blank results at first.

Version 2.0.5

• Fixed - In some cases, HTML messages were interfering with the proper ticket display.

Version 2.0.3

• Fixed - The 'Consecutive replies notification' was not working.

Version 2.0.1

• Fixed - System Messages were showing up in the Dashboard instead of actual replies.
• Fixed - System Messages were showing up when converting a ticket to an article.

Version 1.9.29

• Fixed - Uninstalling RSTickets! Pro would result in an SQL error.
• Fixed - There was a potential SQL error when tampering with the filter_order variable in the Knowledgebase menu item.

Version 1.9.27

• Fixed - There was a small issue where the update code wasn't recognized when opening the Knowledgebase.

Version 1.9.25

• Fixed - Filter by Department, Status or Priority (backend) no longer remains selected to avoid conflicts with the Advanced Search.
• Fixed - Tickets pagination wasn't working correctly in the frontend.
• Fixed - In some cases, when using Advanced Search, it wasn't possible to navigate past the first page.

Version 1.9.23

• Fixed - Worked around bug in Joomla! 3 that prevented the action dropdown (in item listing) from functioning correctly.

Version 1.9.21

• Fixed - Joomla! "Permissions" were appearing twice.

Version 1.9.19

• Fixed - Article (from Knowledgebase) Breadcrumbs - category wasn't clickable.

Version 1.9.17

• Fixed - "Tickets - Submit Form" now uses Bootstrap classes to generate fields (on Joomla! 2.5)
• Fixed - "Tickets - Dashboard" was missing a "span12" block.
• Fixed - Missing text in language file - COM_RSTICKETSPRO_ERROR_NO_ITEMS_SELECTED

Version 1.9.15

• Updated - Parameters can be specified in the URL in the ticket submission form (eg. jform[subject]=Help).

Version 1.9.13

• Fixed - Dashboard search in Joomla! 2.5 wasn't working correctly.

Switched to new version mode.

Rev 8

• Updated - Page title is now set to the article title
• Updated - Added more checks when setting up uploads
• Updated - Logging in from the dashboard now returns you to the previous page
• Updated - You can now use value|text in dropdowns, checkboxes and radio groups
• Updated - Custom fields link next to departments
• Updated - Dashboard now searches in all categories when pressing "Search"
• Added - Fallback method for Joomla! language files
• Added - Knowledgebase comments integration: Facebook, RSComments!, JComments, JomComment
• Added - You can search for unassigned tickets by using "0" in the "Staff" textbox
• Added - Maximum files to be uploaded (simultaneously) per department
• Added - More explanatory error messages when an upload doesn't succeed
• Added - Ability to disable the knowledgebase search & signature
• Added - Staff members can now get tickets assigned based on priority
• Added - CC and BCC for departments
• Added - Predefined subjects per department (enabled from the Configuration area)
• Added - Item ID for Customers and Staff Members when sending out emails
• Added - Content ordering for the "Knowledgebase Layout"
• Added - New email placeholders: {department_id}, {department_name}
• Added - "Time Spent" on a ticket - the staff member fills it in
• Added - "Advanced Search" in the backend when managing tickets
• Added - "Send email to customer with a copy of his ticket" option when configuring the department
• Fixed - Unpublished categories were not displayed when selecting a parent category
• Fixed - Search was not extensive enough
• Fixed - Searches ordering was not calculated correctly
• Fixed - Default avatars were not displayed correctly in the backend
• Fixed - Dashboard ajax search not working correctly
• Fixed - Pagination not showing correctly in 1.6/1.7
• Fixed - Knowledgebase article filtering not working correctly

Rev 6

• Updated - Joomla! 1.6 Compatibility
• Updated - Improved and redesigned views
• Updated - Replaced original Joomla! Tabs with custom ones to avoid browser bugs
• Updated - Some language updates
• Added - A new view called Dashboard
• Added - Thumbs to categories

Rev 4

• Updated - When only allowing registered users to submit a ticket, the user will be redirected to a login page
• Updated - Color picker from the Reports Plugin compatible with MooTools Upgrade
• Added - Tickets can be submitted in the backend
• Added - Tickets can now be colored based on their priority level
• Added - Customers can now be redirected to a custom URL when submitting a ticket
• Added - Ability to force staff members to see only their own departments
• Added - Ability to choose whether or not to include attachments in emails
• Added - Ticket messages can now be sorted descending or ascending, by date
• Fixed - Staff members validation bug
• Fixed - Staff members permissions bug (replying)
• Fixed - Custom fields not being ordered in ticket view
• Fixed - Bug with listing articles in the backend
• Fixed - "All categories" no longer appears as a category when editing articles
• Fixed - Attachments are now sent with notifications email